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  • Information obtained from clients and through inspections is treated with a high level of confidentiality.

  • Reports will only be submitted electronically to clients, specifically to the contact person (liaison person) as indicated on the quote acceptance form.

  • The reports may however be made available to the following bodies on their request:

    • Local Statutory Body (i.e. Department of Labour, Department of Environmental Affairs, etc.)

    • Certification Bodies

    • Accreditation Bodies

  • The plant must be fully operational during the inspection (survey). 

  • For illumination surveys, lamps should be switched on and their light output should be allowed to stabilize (± 20 minutes).  When we have to re-visit the site to complete the scope of work, additional costs to apply.

  • The consultant must be accompanied by a person knowing the plant / areas / activities and especially during night time.

  • Health and safety of consultant – should consultant deem area unsafe for H&S, the work will not be carried out in that area.  This will be reported to the client.

  • Should weather conditions interfere with measurements, the client will be informed prior to commencement.

  • Updated plant layout / site plans to be made available to consultants (on request / where applicable).

  • If special requirements are needed by consultants for site visits, e.g. induction, PPE, medicals, etc., please mention this on the acceptance of quotation form.

  • Invoices are payable within thirty (30) days of presentation.

  • In the event of unavoidable work stoppage, break downs, etc. which may necessitate additional survey time, extra costs will be negotiated.   Should the client post-pone the project, costs encountered will be charged (including travel costs).

  • If any of the Cold Stress Buttons have been removed/taken (gone missing) by someone other than a Safetech Consultant before the collection date, a cost of R450.00 per Button will be charged.

  • All quotations are valid for three (3) months from date of issue. 

  • Safetech will only be bound to provide the service as soon as the client has returned the completed document reflected in Annexure A of our quote and supplied an official order number.

  • A description of the handling process for complaints and appeals are available to any interested party on request.

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